The blue line of the light rail in Jerusalem/transportation master plan
A family from Rishon Lezion was amazed after visiting Jerusalem and traveling on the light rail, a request for help from the ticket holder resulted in a double fine of 185 NIS and a total of 370 NIS, this despite the fact that they boarded the car just a moment before their ticket was called and that this is a non-local family who does not normally travel on the light rail.
Ronan Yarkoni, director of artists from Rishon Lezion, wrote an angry post on his Facebook page about the matter.
According to him, "I have never shamed any person or any company even when I felt that a great injustice had been done to me. Unfortunately, this time it is impossible to remain silent."
Yarkoni describes that "on Friday 3/8/24 we decided, together with a couple of friends and our 12-year-old daughter, to go for a walk and enjoy Friday afternoon in the Mahane Yehuda area of Jerusalem. On the way we decided to take the light rail to two stations in order to enhance the experience of Our daughter who absolutely loved the idea of going by train... spoiler: a very bad decision!".
After getting on the train and trying to pay with Rav Ko, they couldn't find the barcode that is used to pay on most public transportation vehicles.
According to Yarkoni, "Since we don't regularly travel by public transportation and certainly not in Jerusalem, we knew that there was an app called moovit that could be used to charge for train travel. We
didn't know that this was true for the Israel Railways but not true for the light rail in Jerusalem. Genuine good faith in every matter and thing! My partner downloaded the The app for the phone and we happily boarded the light rail.
"We looked for the code at the entrance to the car in order to charge us the fare of NIS 5.5, we couldn't find it and from a distance we saw the ticket operator checking tickets for passengers, we called him to help us understand how to pay through the app.
He arrived, when everything I've told so far took less than a minute since we got on the train!
We told him that we couldn't find a way to pay through the app and that he would help us."
The Yarkoni family - the parents Ronan and Merev and their daughter Hagar.
"He told us - 'If you don't know how to pay, then you don't get on the train'"/courtesy of those photographed
At this point the ticket taker asks them where they are from and asks for IDs, "We thought he was asking to know that we really weren't from Jerusalem or to help us pay, we were happily taken out and to our crazy surprise he asked for it in order to write us a report. We tried to ask him to be considerate and that we really didn't know how We pay, but his answer was that there are signs outside and on the train's website that say how to pay, and if you don't know, then don't get on the train."
The Yarkoni family received two reports totaling 185.90 each, and together 371.80 shekels, where a travel ticket costs 5.5 shekels.
An appeal submitted to the company was answered within only 4 days, one of which was Saturday, and rejected.
The rejection letter also included a "threat" not to file another appeal: "It should be noted that if an appeal is filed on your behalf, Kafir Ltd. will require you to pay the costs of the appeal plus VAT according to law."
Yarkoni writes that "they are threatening you and 'offering' you very not subtly to pay the debt because if you don't win the appeal then you will also see how we will extract more money from you. So dear Kfir company, here I pledge in front of everyone that I will go with you to the limit of my legal capacity In this case. Even if it costs me 1000 times the price of the original fine, I will do it.
"And as for your employees who travel by train, you should explain to them that sometimes you can be nice to your customer and help him and not just look for a way to enrich your coffers!
An employee of the Kafir company managed to ruin our daughter's experience in two minutes because she saw her parents getting angry and decided it was because she wanted the experience of traveling on the light rail." In the conversation,
Yarkoni says that "the post received much more than I thought and imagined, 500 shares and hundreds of comments.
Enters groups of Jerusalemites.
It seems that not only me was wronged, but something that is systematic and the question is whether it is possible to produce something logical.
Let's say the first time you will receive a fine of NIS 20.
But to fine me NIS 180 for each ticket and also tell me 'thank you for not fining the girl', when the girl is crying there."
Yarkoni does not intend to give up. According to him, "I am trying to reach Miri Regev and create awareness of this and continue to the appeals committee on behalf of the state. That this is a committee that hasn't met since 2020, and for my part, I'm also going to court until the end.
I would like to make a change and for other people to be able to enjoy it because it is really an injustice.
And what happens if a tourist comes to Israel and this is the first point he sees here?
God is hiding."
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The light rail in Jerusalem.
"As soon as an appeal is filed on your behalf, Kafir Ltd. will require you to pay its costs in the appeal plus VAT as per law"/Official website, Ariel Zandberg
The Kfir light rail company stated: "A ride on the light rail requires validation on the application before entering the train. Entering the train without payment means not paying for the trip and violating the provisions of the law, which causes direct damage to the public purse.
"It should be noted that at all stations, on the company's website, and in the various media, the information is published on how And how it is possible to pay for the trip, with the goal that the passengers check this before entering the train.
As a rule, if the passengers believe that an injustice has been committed, they can contact the customer service and/or the appeal committee.
"The company is again reminding the traveling public to verify the correctness of the validation, in order to avoid unpleasant situations."
More on the same topic:
The light rail in Jerusalem
an infidel
fine
inspector