Police Sergeant Eden Ben Shimon, who serves in the Central District Citadel at the police station, was able to identify over the weekend during a phone call received at Hotline 100 the mental distress of a center resident woman. The policewoman spoke to the woman, insisted on helping her She allegedly injured herself and was found bleeding in her home.
The incident began last Friday at 3am, with a phone call at the Central District Police Emergency Center, when across the line a crying and frightened woman was heard refusing to identify herself, indicate her location or get help from police and medical officials.
Documentation of the phone call between the policewoman and a woman who was found bleeding after injuring herself // Photo: Police spokeswoman
Meanwhile, Ben Shimon had a sensitive and complex conversation with her for 17 minutes, during which she conducted professional negotiations, including creating a personal connection, listening and properly reflecting on her feelings, expressing empathy, encouraging to share the problem and reach a solution, with an emphasis on sharing its location. You can locate and assist her.
As mentioned, at the beginning of the conversation the woman refused to receive help, refrained from giving her name and location and even stated that he was staying at a hotel in Eilat and that she intended to "go to the doctor tomorrow", but the policewoman's experience and feelings led her to identify real distress and raise her life. Until it locates and launches a mobile to its address.
The police officers arrived at her apartment and after not responding, broke down the door of the house and located her bleeding in her bed, when medical personnel who were called at the same time gave her first aid in the field and then transferred her to the nearest medical center.
Were we wrong?
Fixed!
If you found an error in the article, we'll be happy for you to share it with us
