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Abusive canvassing of EDF customers: Engie condemned less strongly on appeal

2021-07-01T14:12:17.419Z


The Versailles Court of Appeal on Thursday ordered the distributor to pay 190,000 euros to EDF, against 230,000 at first instance in December.


The Versailles court of appeal lightened slightly on Thursday - reducing it by 40,000 euros - the conviction of Engie for the prosecution of abusive canvassing practices of EDF customers.

In a case that dates back to 2017, EDF had in December again condemned its competitor Engie for the pursuit of abusive canvassing practices of its customers, in a judgment of the Court of Nanterre.

Engie was then ordered to pay EDF 230,000 euros, corresponding to “23 characterized offenses”.

EDF owes 10,000 euros in legal costs to Engie

EDF, however, appealed at the time, believing that this judgment was not severe enough and did not reflect "the extent of the practices that took place".

In the judgment on appeal, the court "condemns the limited company Engie to pay the public limited company Electricité de France the sum of 190,000 euros".

In addition, EDF is ordered to pay 10,000 euros to its competitor for legal costs.

“Only 19 complaints were accepted by the court out of the 10,499 alleged by EDF (ie 0.18%).

The civil penalty has been reduced by 40,000 euros ”, welcomes Engie in a press release.

"This decision, which is part of a dispute dating back to 2017, shows once again that the courts considered EDF's requests to be disproportionate in this case", welcomes the supplier.

To read alsoA customer of Total Direct Energie: "I was reduced to cutting the heating to save money"

This suggests that he has made a lot of progress in terms of canvassing.

He takes advantage of his press release to discuss his new measures "put in place for more than three years to strengthen the quality of its home sales".

The case in question follows a judgment of March 12, 2019, in which the Versailles Court of Appeal ordered Engie to pay just over one million euros in damages.

She had also asked Engie to put an end to "any act of parasitism or denigration" under penalty of a temporary penalty of 10,000 euros per offense.

Source: leparis

All tech articles on 2021-07-01

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