Galaxy S23 Ultra (Photo: Walla! Technology, Yanon Ben Shoshan)
Two weeks in the stores were enough - and users of social networks are complaining about a tiny defect in the screen of the Galaxy S23 Ultra, Samsung's new (and expensive!) flagship smartphone.
According to the complaints, in certain corners of the display there is a distortion in the inner coating layer of the screen.
But, it turns out that this is not a new problem specific to the Galaxy S23 Ultra, nor is it a manufacturing problem or defect.
A Galaxy S23 Ultra owner who noticed the screen distortion posted on Twitter, writing: "There are some serious quality control issues with the first devices, or I'm just the unluckiest person. These are two different phones, both with the same problem. Was the glass not sealed like Is it necessary?".
Surprisingly, on the Twitter page of Samsung UK they responded to the customer, tweeting: "If you shine a strong light on the display, some parts may appear crushed, this is due to the sealing process against water and dust. This is not a defect in the product. Everything is fine with your phone."
#S23Ultra either has some serious quality control issues with the first batch of phones, or Im just the most unlucky person.
These are 2 different phones, both with the same issue, with my second one actually being worse.
Was the glass not bonded correctly or what?!
@SamsungUK pic.twitter.com/7F9ZlmINN3
— MF (@Orange_Scooter) February 14, 2023
In fact, Samsung addressed questions about the phenomenon as early as last year, weeks after the device was shipped to the first customers around the world.
The Taiwanese support page explained that this is a "normal phenomenon" that does not affect the functionality or lifespan of the product.
Also, the distortion appears to be the result of light refraction which is only visible at certain angles.
And if you needed proof, the SamMobile website also published that the phenomenon also exists in the previous generation - Galaxy S22 Ultra, and added "We are almost certain that it may exist in at least one of the Galaxy Note 10 units we tested a few years ago."
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