University train station.
Two hours to reach it from Haifa/official website, no
How long does it take to get in the morning by train from Haifa HaCarmel Beach to Tel Aviv University Station: 48 minutes as written in the train schedule, or almost two hours as happened to me at the beginning of the week?
And what compensation will she receive in light of a delay of over an hour?
This is also not certain on the train, despite the clear provisions of the law.
"Yesterday I was supposed to get on a train from Haifa Hoof HaCarmel station to Tel Aviv University on train 955 at 06:36," she wrote to us. "This train did not arrive and around 7:00 the next train arrived.
But this too had to stop several times on the way due to a technical fault, as the announcer explained until the passengers were dropped off at the Netanya station and transferred to another train.
This train also stood at the station for about ten minutes.
I finally arrived at Tel Aviv University at 08:27 instead of at 07:24 if I had boarded the designated train at 06:36."
The law states that for every half hour delay, the train must compensate the passenger with the value of one ticket for the same trip, NIS 27 in this case.
Because the delay was more than an hour, she deserved compensation worth NIS 54.
J
Carmel Beach Station.
Officially 48 minutes from Tel Aviv, practically not always/Shlomi Gabai
', a regular passenger on the line, already knows the compensation mechanism, and did not need a reminder from the announcer about the possibility of receiving compensation - which was not heard this time, so that less experienced passengers left the trip only with nerves.
She filled out the forms on the train's website to receive the compensation, which are required because Israel Railways does not transfer it automatically.
This is despite the fact that most passengers use Rav Ko and payment apps and it is easy for the train to track their journey and identify any delays encountered.
Much to her surprise, Y. received a message that she was only entitled to one ticket.
This is because according to the GPS data that the train uses to measure arrival times at the station, the delay was only 55 minutes instead of the 1 hour and 3 minutes Y measured.
A surprising admission in light of the severe GPS disruptions since the beginning of the war that could certainly mislead the measurement and confuse the location of the train in nearby stations.
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Is the train late?
Take a picture of the train schedule at the station so that you have a record of the arrival time and the duration of the delay/Sholomi Gabai
In any case, as an experienced passenger, she also had photos of the train's arrival time at the University Station platforms from the station's travel schedule and a screen shot of the time her Rav Ko was validated when leaving the station.
Y. contacted us and we headed to the train, from where we were informed after an inspection: "We apologize for the inconvenience caused to the customer due to the delay. The passenger was approved for one compensation ticket, not two, due to an error in checking the railway travel time management systems when checking eligibility for compensation. The correct credit will be issued to the customer early".
The railway also stated that "an automatic compensation mechanism is activated in large-scale events in which delays or cancellations of many trains are recorded. The issue of the announcement on the train in question will be examined, and as necessary will be clarified in front of the crew members."
So it is good that the train corrected itself, but the automatic compensation procedure should be, as it is called, automatic, and not dependent on the number of injured passengers.
The train is late enough to specialize in that too.
More on the same topic:
Israel Railways