Apple's Vision Pro/GettyImages
Only two weeks have passed since the launch of the Vision Pro, Apple's mixed reality glasses, which cost no less than $3,500, and the first customers to return them to stores - according to a report on The Verge website.
The main reason: discomfort and even possible health risks.
Apple's convenient return program, which allows products to be returned within 14 days from the moment of purchase, is ending these days for the first buyers of the Vision Pro, and the wave of returns is worrying.
Many users complain of headaches and nausea when using the glasses, attributed to their heavy weight and design that concentrates the weight in the front.
Parker Ortolani, a reporter for The Verge who tried Apple's glasses, even said they caused his eye to bleed after a blood vessel burst.
"Although the use was as magical as I expected, they are just not comfortable, both due to the weight and the design of the straps," said Ortolani, who also posted about the return of the device.
Another user reported a similar experience of red eyes.
It is important to note that virtual reality users have been reporting dry and burning eyes for years.
Can't wait to return the Vision Pro, probably the most mind blowing piece of tech I've ever tried.
Can't deal with these headaches after 10 minutes of use though.
— Rjey (@RjeyTech) February 14, 2024
But it's not just the hardware that's a problem.
Other complaints concerned the high price of the Vision Pro ($3,500) and that the product does not offer enough productive benefit for the price.
One user stated that the use made him dizzy, and the device was not relevant to his work.
Another engineer wrote on Platform X that "the coding experience didn't convince me" and focus problems gave him headaches.
It is hard to know how these reactions will affect the future of the product.
Many of the returners indicated that they would wait for the next generation of Vision Pro.
Others emphasized that the technology itself is not the problem, but a lack of apps or sufficient convenience.
Also, it is difficult to know how widespread the phenomenon is.
Although users express their opinion on social networks, there is no information on the actual percentage of returns or on Apple's expectations of the product.
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