“Following a computer bug, the customer file was not deleted.
» The letter, dated January 11, 2024 with the letterhead of the Prévention du patrimoine Français (PPF) group, a company specializing in the thermal renovation sector, is signed laconically “la gestion”.
The consumer to whom the mea culpa is addressed is an 80-year-old retiree living alone in a small house in Pontoise (Val-d'Oise).
PPF had led the octogenarian to accept waterproofing work that she had not ordered for an amount of 19,000 euros.
A sum disproportionate to his financial means.
However, in 2021 and 2022, work had already been carried out on the roof of the old lady's house by the same company.
Already, an employee had come to the retiree's home and convinced her to sign two quotes, promising her a preferential price (20% and 30% reduction) in exchange for the immediate delivery of two checks for an amount of around 49,000 euros.
His children quickly realized this and contacted the company, which then agreed to return the documents and checks without cashing.
But other families appear to have been less persuasive.
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