The sectors of door-to-door canvassing and energy renovation of homes are subject to surveillance by state services.
To protect against potential fraudulent actions, the General Directorate for Competition, Consumer Affairs and Fraud Control (DGCCRF) advises consumers contacted not to sign anything on the same day and to seek the advice of other professionals in the field. sector.
Furthermore, when the sale is made at the customer's home, the professional is prohibited from receiving payment from the customer before a reflection period of seven days.
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Do not sign any commitment
Especially when a company approaches you by telephone or door-to-door.
Telephone canvassing is strictly prohibited in the energy renovation sector.
Be wary of companies that claim to be mandated by a public body, because public services never approach you, whether by Internet, by telephone or at home.
Finally, do not transmit your personal information (banking and tax).
Check the financing of the work by a loan
Carefully read the paper copy of the credit offer which must be provided by the banking organization.
Be vigilant in the event of deferred repayment of the first monthly payments.
Be vigilant also during the certificate of completion of work, which confirms the conformity of the service rendered and marks the start of reimbursement obligations.
Make a report in case of difficulties
Report difficulties encountered with the company on the DGCCRF online platform: SignalConso.
Depending on the nature of the dispute, this platform allows you, once your situation is informed, to benefit from advice regarding the steps to take and to obtain information relating to your rights as a consumer.