"First
derided
,
humiliated
and
invited
to leave, now fury and cruelty. It happens to a
deaf lady
of
76
" in an
Italian post
office in Pescara.
This was written by the president of the association Carrozzine determined
Claudio Ferrant
and the president of the association Accessibility & events deaf Aps
Donatella Ruggieri
recalling the first episode of July, when the lady went to the post office of which she has been a customer since 1982 to collect her
pension of disability
, but she was "invited to leave with a very unpleasant gesture of the hands. The employee, despite the protective barriers of plexiglass, did not want to lower the
mask
to make people understand what was communicated through lip reading".
"Following our public complaint - Ferrante says in a note - Poste Italiane apologizes for the incident and we are summoned by the director of the post office and by the provincial manager of the technical and operational management. We are informed that internal checks have been started to ascertain responsibility and any measures. We had been reassured about the resolution of the case for the lady and for all the deaf people and in that circumstance we had given transparent masks for all the employees. The lady, however, a few days ago suffers a new very serious discrimination: a 'other employee does not lower the mask, although in the past, even in the emergency phase of Covid, everyone had lowered the mask to allow lip reading.Friday 12 August we meet again the managers who, with education and sensitivity welcome us, but despite their commitment they told us that they could not guarantee equal opportunities to the deaf lady because the employees claimed the right to safety and that therefore in the future they would not lowered the masks and they would not even wear the transparent ones if even for a few seconds ".
