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Canon Lawsuit: The document scanner does not work when there is no ink in the printer
A New York man has filed a class-action lawsuit against a well-known $ 5 million printer and imaging company.
The reason: In the combined scanner and fax machine he bought, the document and fax scanner refuses to operate when the print ink levels are low
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printer
canon
Niv Lillian
Monday, 18 October 2021, 11:51 Updated: 11:58
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(Photo: ShutterStock)
Quite a few owners of all-in-one combo devices (combo printer with fax and / or document scanner) are familiar with this trick: when the ink levels in the print cartridges drop, the device refuses to work, even in ink or printer unrelated functions such as a scanner or fax. Until you replace the ink cartridges with the news.
David Lycraft of Queens, New York decided to do something about it.
He this week filed a class action lawsuit in New York's Eastern District Court alleging that "Canon publications are false, misleading and likely to mislead the public."
Lycraft, it was alleged, bought a Pixma MG2522 integrated device from Walmart in March, and was surprised to find that the device refuses to function at all when the ink cartridges are about to run out.
According to the plaintiff, "he would not have purchased the device and paid its high price if he had known that maintaining an adequate amount of ink in it was necessary to scan documents."
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To the full article
Canon Combo Printer (Photo: ShutterStock)
The lawsuit was filed as a class action lawsuit, claiming it affects at least 100 Canon customers, and has also filed similar complaints from the network, including Canon's community forum itself - with consumers complaining about the phenomenon at least since 2015. The total compensation required was $ 5 million.
Canon has yet to respond to a request from Business Insider for comment.
Lycraft's lawsuit is interesting.
If accepted, it paves the way for lawsuits against other manufacturers who use the same method, and may set a consumer precedent that will cause manufacturers to stop infringing on the proprietary rights of owners of integrated devices and force them to buy ink to scan a document.
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