Apple has started an exchange program for the iPhone 11.
Affected devices no longer respond to touch.
Apple is
starting an
exchange program
for defective devices.
A production series of the
iPhone 11
is affected
.
You
can
check
online
whether your
device
belongs to the affected
production series
.
Kassel - The Californian company
Apple
has started an
exchange program
for its
iPhone
11,
which was
presented in 2019
.
Apple has found a
problem
with the
display of
affected devices
.
Although the display continues to show content, the
touchscreen
no longer reacts to touch.
The manufacturer points this out on its own homepage.
Apple
speaks of a "small percentage" of the
iPhone 11
devices that have this
error
, writes the consumer
portal produktwarnung.eu.
Not every device in the line has the error, only devices that were manufactured
between November 2019 and May 2020
are
affected
.
Anyone who has an iPhone 11 with a touch problem can now have it repaired for free.
# iphone11 #touchdisplay https://t.co/OP2BhFGcDl
- t3n magazine (@ t3n) December 7, 2020
You
can easily check for yourself
whether your
device
comes from this
production series
and
whether it has
the corresponding
display error
.
On the
Apple website
can
serial number
are entered into a search box, where individual
users
the appropriate information.
If your device is affected, Apple or an authorized service partner offers
free
service
.
However, before replacing or
repairing
your
iPhone 11
, don't forget
to make a backup to keep your data safe.
+
Apple has started an exchange program for the iPhone 11.
Affected devices no longer respond to touch.
(Symbol image)
© Peter Kneffel / dpa
“If the
iPhone 11 has damage
that
prevents
the
repair
from being carried out (such as a cracked display), this
problem
must
first be resolved before the actual service can be carried out.
In some cases there are costs associated with the additional repair, ”writes
Apple
on its own website.
company |
Apple |
Headquarters |
California, USA |
founding |
April 1, 1976 |
founder |
Steve Jobs, Steve Wozniak, Ron Wayne |
CEO |
Tim Cook (since April 2011) |
Some sources, such as
9to5Mac.com
, state that affected
devices will be replaced free of charge
however, this information cannot be found in the text on the
Apple website
.
There is only
talk
of a
free repair
.
Apple customers
who have had their
iPhone 11
from the aforementioned
production series
repaired at their own expense can contact
Apple
for a refund
turn.
How to find the serial number of your
iPhone
:
On the product case.
In the iPhone menu under “Settings” >> “General” >> “Info”.
Just a few weeks ago,
Apple
presented
the new smartphones of the
iPhone
12 series in their world-famous keynote event.
Due to the corona,
Apple
showed
the new
iPhones
later than usual, but the concept is reminiscent of previous years: The devices are thinner, lighter and, above all, faster - also because
Apple
now supports 5G.
(Theresa Lippe)
List of rubric lists: © Peter Kneffel / dpa
