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The most expensive delivery in Walt: Order lunch - and get stung for 16,000 shekels
Tel Aviv residents contacted the restaurant they like and know, but immediately got a call telling them that the card was not working, and asked them for details of another card.
When they turned to Walt, they were told that the call was not on their behalf - and the next day, transactions in the thousands of shekels made through the tickets were discovered.
Walt filed a complaint with police
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Sapir Levy
Wednesday, May 26, 2021, 3:24 p.m.
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The company complained to the police.
Volt messengers (Photo: Reuven Castro)
The order that ended in sadness: Last Saturday, Rotem Argov from Tel Aviv and her partner wanted to order lunch from a restaurant they love and know, and ordered a meal using Walt, the delivery app.
About a quarter of an hour after the order Argov received a phone call from a man who introduced himself as an employee at a restaurant and claimed to her that there was a credit problem and that he had not moved.
Therefore, he asked her to give him again the credit number along with additional details, ID number.
And the three digits of the review on the back of the card, then, claiming that this card also does not pass - he asked for details from her of two more cards.
With the information in his possession, we could sting 16,000 shekels from the couple.
On Sunday, the two filed a complaint with the police, as did the Walt company.
"I did not suspect, I knew it was acceptable information to make credit transactions on the phone so did not light a red light for me," Argov told Walla !, "I gave him the details. He again told me that the credit does not pass and asked for another card. Also all the details three digits on the back The card then he said that they probably have a problem with Visa and if I have a different type of card.Because we ordered from this restaurant several times and I was in a situation where I was not comfortable that my credit, does not pass so I gave him another credit card of my spouse, which is not visa type, And my spouse's ID card and the three digits - and then he said the charge was over. "
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(Photo: screenshot, no)
"He also asked me if I get messages on any charge from the credit card company to see the credit, or I want him to send me a receipt at that moment. He stuttered a bit and then asked: What, you do not receive SMS messages on charges from the credit card company? And I told him that in all. In any case, I would like a reception, "she said. And in order not to leave a doubt, the same person called once more to announce that he still managed to charge them with the first card.
"Already after the first call we had a feeling that something was happening, and then in the second call my partner answered him, and then he told him that in fact they did manage to charge the first card. That way I will receive the receipt there will be no contradiction. So my partner asked him why it is Is done in front of him and not in front of Walt's customer service. He smeared it claiming that their system was not working. Immediately after it happened we sent to Walt's system, told them what happened and asked if it was really the restaurant - then we got an answer 'it can not be that every payment problem always passes "Walt asked me for the phone number and sent me a message that 'from an inspection we see that no contact has been made on our behalf to collect the details, since as we explained earlier we do not need to collect additional details since the order was placed successfully'."
(Photo: screenshot, no)
Argov said that even then the two were not housed who had fallen victim to a sophisticated scam. "We wanted to believe that it still really worked from the restaurant. Already on Sunday I received a message from the bank that I exceeded my credit limit. Transactions in the amounts of thousands of shekels from all the cards they gave him. Some of them were electronics stores, coffee makers. I do not know how many. "The total number of transactions, but only from the amounts I know, is at least NIS 16,000. I called to confront the crook on Sunday and he answered and denied everything. I recognized his voice and know for sure that it is him," she said.
"We will get all the money back but the whole idea here is the great embarrassment that someone managed to take advantage of our innocence. It is very embarrassing," she said, adding that "already after I wrote the post they contacted me in private and admitted it happened to them too. There were people who fell victim to it. "They were deceived and were not aware of it until they looked positively, just because of my post."
The Walt company complained to the police about the case.
"We are aware of the case and know for sure that the customer's details were not provided by a source on behalf of Walt. We emphasize that our customer service is only conducted in chat in the secure application, and no personal information regarding ordering on any other channel is provided," the company said.
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