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Written by: Ouyang Dehao
2021-07-05 17:14
The last update date: 2021-07-05 17:15
[5000 yuan consumer vouchers / government electronic consumer vouchers / Octopus / AlipayHK / Wechat pay / Tap & Go / Tap & Go] Four payment platforms have recently launched discounts to attract customers, such as AlipayHK and WeChat Pay HK, which have been launched earlier Early bird discount.
Electronic registration of consumer vouchers was officially opened yesterday (4th). The Consumer Council has recently received 3 complaints related to consumer vouchers, including improper sales practices, different facts and discounts, etc., emphasizing that merchants must make full commitments while providing discounts Service also refers to the existence of a reliable and transparent payment platform.
The Consumer Council called the hotlines of 4 payment platforms this morning (5th) and found that the waiting time was long and the connection staff did not provide any real assistance. It hoped that the payment platform could ensure sufficient manpower.
▼Consumption coupons are limited to 30 minutes for registration in 7 major steps!
Click on the picture below to take a closer look ▼
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Actual data flow does not match reality
The Consumer Council has received 3 complaints about electronic consumer coupons since June, two of which involve telecommunications services.
Among them, a consumer used the early bird discount of a certain payment platform to sign a contract with its partner merchant, which involved two years of prepaid mobile phone on-stage monthly fee service.
However, when the consumer later logged into the system, he found that the actual data flow was different from the one proposed before signing the contract, and additional fees were charged.
After inquiring, consumers were replied that there was an error in the system and that they "will get back to you at that time", so they believed that the telecommunication company's sales method was inappropriate and complained to the Consumer Council.
Found out of stock after registering for early bird discount
After registering for the early bird discount, some consumers wanted to purchase a product of their partner telecom company. When they called for inquiries, they learned that they could use consumer coupons to purchase them. They said that "good fast delivery has arrived." However, the retailer later reported that it was out of stock. And because of the inability to use consumer vouchers, request to purchase other products.
However, the consumer has decided to register with the platform and complained to the consumer association because he felt cheated.
Huang Fengxian pointed out that if there are insufficient preparations after the launch of the discount, the front-line staff will not receive enough information, and the online discounts will not match the actual situation. "The situation is like a tight consumer." She continued, "In Business talk business can understand that merchants want to eat their heads and eat soup," but she emphasized that merchants must make full commitments while providing concessions.
In addition, another complaint was related to the payment platform. Consumers used Apple Pay and Samsung Pay-related services on the platform, but after hooking up with their mobile phones, they found that they would not be able to use consumer coupons, so they filed a complaint with the Consumer Council.
Huang Fengxian pointed out that the complaint did not involve money loss and was a general complaint. However, she believed that the payment platform should be reliable and transparent to reduce consumer inconvenience.
In addition, Huang emphasized that he hopes consumers "make happy". Although new complaints are expected to be recorded one after another, he hopes that these three complaints will be the last ones.
▼$5000 Electronic Voucher Lazy Bag▼
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Four payment platform operators are understaffed
Huang also disclosed that the Consumer Council called the hotlines of 4 payment platforms this morning and found that the waiting time was quite long. Even if they were lucky enough to be connected, the operator did not provide any real help. "You have to go online and watch your return. There is no phone call." She said that she will raise related issues with the four payment platforms, hoping that the platforms can ensure sufficient manpower to truly solve the problems of the public.
Finally, the Consumer Council also provides 8 warm reminders to the public, including paying attention to exaggerated discounts and beware of incorrect products; seeing the restrictions on shopping vouchers; retaining the screenshots and receipts of promotional leaflets; retaining the discount certificate and not believing verbal promises; beware of prepayment risks ; Carefully choose reliable online shopping or social platform transactions; ask about the restrictions and handling fees for canceling the contract; be careful to lock in 5,000 yuan for shopping at a time.
▼There is no need to be "smart and convenient" to register a consumer voucher in a simple 7-step teaching, just click on the picture below to see it carefully ▼
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