In Hong Kong, there was a case of takeaway doctor consultation earlier. The two major food delivery platforms launched an anti-epidemic support plan. However, a trade union received a complaint from a driver and reported a confirmed case to the takeaway platform. Submitted a negative nucleic acid test report, the account has not been unblocked for 10 days since the account was blocked, and some colleagues shared their experience of refusing claims in the communication group. The union said that at least 4 to 5 similar requests had been received, and they were worried that the guidelines for claiming on the food delivery platform were not clear. , and the inability to ensure recovery within a specified time limit to unfreeze accounts, declare a change of punishment mechanism, and disguisely encourage employees not to report confirmed cases, and urge the takeaway platform to propose improvement plans, including reducing the risk of infection between customers and takeaway workers.
Ah Ba, a 26-year-old resident, joined the food delivery platform Deliveroo about a year ago and became a food delivery driver. He mainly drives motorcycles to take orders and deliver meals.
The fifth wave of the epidemic broke out. In order to make a living to support his parents, wife and daughter, he had to continue his food delivery career. Until the beginning of this month, he received a nucleic acid test at a community testing center due to a forced inspection notice. He was the only one in the family who was recruited, so he was sent to the isolation camp on the same day to isolate himself. He also reported to Deliveroo that day, and the company immediately froze his account.
Ah Ba stayed in the isolation camp until the 6th day. The nucleic acid test report was negative and he was determined to be recovered. He was allowed to leave on the 14th of this month. He reported his test report to the household on the same day, hoping to resume work as soon as possible. 10 days after his account was blocked, his account was still frozen last Friday (18th), and within a few hours after the labor union and Hong Kong 01 actively inquired, his account was suddenly unfrozen. As for the company policy mentioned The infection support fund has not yet been received.
Ou Jiayong, a member of the delivery worker's rights concern group, said that together with the case of Ah Ba, about 4 to 5 requests for help from delivery workers were received this month, mainly involving the two major delivery platforms Hukou delivery and foodpanda's infection support. From contracting the virus to recovery, even though he kept submitting medical documents as required, the claim has not been successful so far. Some delivery workers claimed in the Telegram communication group that they did not receive compensation because they did not meet the official job definition of household delivery. After the epidemic recovered, the account was still unblocked. Feeling helpless, the delivery staff began to discuss whether they should not report the diagnosis after the diagnosis, so as to avoid causing trouble and freezing the account indefinitely.
Takeaway co-signers require that all orders not be delivered to the door to reduce the risk
Ou Jiayong pointed out that from the announcement and the response from the delivery staff via emails from foodpanda and Huhu Delivery, the two food delivery platforms launched an anti-epidemic support plan this month. Foodpanda has a flat amount of 2,000 yuan. Including the confirmation text message from the social testing center or the doctor's certificate from the Department of Health, and attending at least one update one week before the diagnosis is eligible. The upper limit of the number of people who apply for too many people is related to the amount limit. At present, only the applicant is required to submit a medical certificate of confirmation when it is approved. If the applicant has received two doses of the vaccine, the applicant only needs to provide a negative test on the 6th and 7th day of the diagnosis date. As a result, applicants who have not received or received less than two doses of the vaccine must submit a negative test result on the 14th day of diagnosis, and the account will be unblocked within two working days after receiving the test result.
At present, she is worried that the information of the two food delivery platforms is not open and transparent, and the delivery workers are worried that the amount of infection is too small, and the account may be extended the unblocking period, so that the encouragement reporting mechanism has become a punishment system. , it is impossible to protect the health of customers and takeaways at the same time.
Takeaways refuse to be sent to hospital wards, customer complaints are established
She also pointed out that as the fifth wave of the epidemic became severe, the delivery staff could not always pay attention to the latest list of confirmed buildings, and began to express their opinions that they did not want to send them into the building, and tried to deliver at the gate of the building, but there were no restrictions on the two major delivery platforms. Customer delivery location. In the early stage of the epidemic, some patients asked the deliveryman to be sent to the hospital ward. The deliveryman refused to only deliver at the door of the hospital. In the end, he was complained by the customer. Freezing shows that even under the epidemic, the delivery staff can only follow the chopping board, and they can only obey the customer's requirements.
The union collected 354 co-signers from delivery workers and expressed their opinions to the two delivery platforms. All orders are only delivered downstairs without contact. The health and rights of delivery workers must also be protected during the epidemic. Unreasonable complaints from customers cannot be accepted. , the delivery staff will face the double risk of account suspension and infection. Relevant comments have been sent to the two delivery platforms by letter and are waiting for a reply, hoping to receive a goodwill response.
Takeaway platform: there is a procedure to restart the account after the infection
A Huhu Delivery spokesperson responded that the health and safety of delivery specialists is the company's top priority.
The company launched the "Delivery Specialist Assistance Fund" early in the epidemic to provide financial assistance to delivery personnel who are diagnosed with novel coronavirus disease or who need to be quarantined as required by medical authorities. Generally, it takes about a week from application to approval. The relevant amount will be credited to the applicant's bank account within one to two weeks.
At the same time, in order to reduce the risk of infection, if the delivery specialist is unfortunately diagnosed, the household delivery will temporarily suspend their delivery specialist account, and the company will not restart their account until they can show their negative test results in compliance with the latest government quarantine guidelines.
The company will restart its account within two business days of receiving the account restart request from the delivery specialist.
Household Delivery also pointed out that, in order to protect the health and safety of delivery specialists, official guidelines and latest news on the latest situation of the epidemic are regularly issued, including, for example, customer addresses within the enclosed area, hospitals, confirmed cases, and other safety considerations. Delivery specialists should take the initiative to coordinate delivery methods with customers before delivery, such as delivering meals in the lobby or well-ventilated entrances and exits.
The company also encourages customers to use contactless food delivery services to reduce the chance of direct contact and ensure the health of customers and delivery specialists.
Huhu Delivery said that it will continue to study other ways to support delivery specialists, and will continue to remind them to maintain good hygiene habits, such as washing hands frequently, checking body temperature twice a day, avoiding touching their faces, and going to crowded places. Stay home and rest when you are sick.
A spokesman for foodpanda responded that all couriers had been notified through the official Telegram earlier, and the insurance company was actively processing the application.
If it is learned that a courier is unfortunately infected, the delivery service of the relevant courier will be temporarily suspended, and the courier will be quarantined according to the government's instructions, so as to protect the health of all stakeholders.
After the courier recovers, as long as he submits a valid negative nucleic acid report to the company, the company will unblock the account of the relevant courier within one or two working days on average, allowing them to pick up the order again.
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