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A computer failure prevents you from retrieving your passport or identity card at the town hall

2023-09-12T20:53:49.479Z

Highlights: Since Monday, 70% of passports and identity cards normally issued could not be handed over. This disrupts the delivery of the 40,000 identity documents issued every day in France. Town halls and prefectures can still carry out "exceptional procedures for handing over" identity documents but only "reserved for emergency situations" According to our information, the problem should be resolved "within a few hours", Wednesday early in the day. It has been raging since a "change of version occurred Sunday"


Since Monday, 70% of passports and identity cards normally issued could not be handed over. The problem should be resolved within "a few hours".


A temporary breakdown, but one that turns out to be very unfortunate for many French. Since Monday, the vast majority of identity cards and passports are impossible to recover in town hall, Le Figaro learned Tuesday, September 12 from the Ministry of the Interior.

In question, a technical failure affecting the computer system of the National Agency for Secure Securities (ANTS). This disrupts the delivery of the 40,000 identity documents issued every day in France. This computer incident, which creates "random disconnections of the system" in town halls, details the Ministry of the Interior to France Info, has been raging since a "change of version occurred Sunday".

According to the ANTS, 70% of identity documents could not be distributed since the beginning of the week. Town halls and prefectures can still carry out "exceptional procedures for handing over" identity documents but only "reserved for emergency situations". According to our information, the problem should be resolved "within a few hours", Wednesday early in the day.

Source: lefigaro

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