The National Consumers Union, according to its president, Massimiliano Dona, considers the fine of 60 thousand euros from the Privacy Guarantor against unwanted phone calls from a call center operating in the electricity contract sector, for illicit processing of personal data, to be "good news".
"With the end of the protected market - comments Dona - families are bombarded with misleading and unwanted calls.
In short, these days we would need 10 of these fines a day".
"In addition to registering in the Registry of Oppositions - continues Dona -, the consumer must learn to hang up the telephone without ifs or buts, without saying good morning or good evening, neither yes nor no nor black nor white. In the case of electricity and gas, being a complicated matter, even more so you shouldn't change supplier by responding to a telephone or door-to-door proposal. We always recommend going to the Arera Offers Portal, following our decalogue".
According to Dona "on the phone the call centres, as it turns out, are detrimental to the amount they are responsible for, the energy quota and the fixed quota, the only items on which they can make a different price, but it is a mistake to compare those amounts with the bill you are paying , which instead is inclusive of all the other components, such as the costs for transport and management of the meter or the various taxes, system charges, excise duties, regional surcharges, and so on".
"Some then, incorrectly, deceive the consumer - concludes Dona - by giving only the energy quota, representing the discount compared to the protected amount, forgetting to also give the fixed marketing quota, which, if consumption is low, being fixed and paid independently of consumption, is eaten all the savings you get on the energy quota".
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