"HKeToll" (HKeToll, non-stop toll payment service) will be implemented at Tsing Sha Control Point on May 7. Service providers have been sending "vehicle stickers" to registered vehicle owners, but some private car owners have received other people's motorcycles stick.
The Transport Department replied on the evening of Friday (24th) that a total of about 500,000 vehicle stickers have been issued, and a total of 12 vehicle owners have received inquiries about wrong vehicle stickers or vehicle stickers sent to the wrong address. The Transport Department expressed its concern about the incident. The tunnel toll service provider has been asked to follow up immediately and send the correct vehicle sticker to the affected car owners as soon as possible, and the tunnel toll service provider must carefully handle the application for the vehicle sticker.
▼On February 10, a large number of commercial vehicle drivers came to the Kwai Chung Express office▼
+5
Earlier, a private car owner told "Hong Kong 01" that he received a "vehicle sticker" letter, but the license plate number displayed on the document did not belong to him, but belonged to a motorcycle. The address and name shown on the packaging are correct.
The toll service provider of E-Traffic said in reply that the case was a data mismatch issue and the toll service provider was following up and handling it, but did not answer the reason, whether there were similar errors, the number of cases involved, etc. at that time.
Yitongxing sent the wrong vehicle sticker service provider to apologize, saying that the cause and number of data mismatch errors are still a mystery
The TD replied that the tunnel service provider told the TD that the case was a data mismatch problem and that the correct vehicle sticker had been sent on February 20.
The department stated that as of February 24, a total of about 500,000 vehicle stickers had been issued. In addition to the above-mentioned cases, a total of 11 vehicle owners had received inquiries about wrong vehicle stickers or vehicle stickers being sent to the wrong address.
The Transport Department has asked the toll service provider to follow up immediately and send the correct vehicle stickers to the affected vehicle owners as soon as possible.
The Transport Department also expressed its concern about the incident, and instructed the toll service provider to carefully handle the application for the vehicle sticker, check that the information of the recipient of the vehicle sticker is correct before mailing the vehicle sticker, and has asked the toll service provider to submit a report and improvement suggestions We will continue to closely monitor the performance of tunnel service providers by inspecting the relevant work processes of the contractors in real time, and strengthening spot checks on the information sent out on vehicle stickers.
▼On February 20, taxi drivers and owners went to the multi-storey car park of the Tsuen Wan Government to go through the "Easy Travel" procedure▼
+9
Yitongxing｜No mandatory power, lack of publicity, more remedies, more chaos. Backtracking the 14-month period of the Transport Department's laying flat, Yitongxing｜The Transport Department sent the wrong "vehicle stickers" private cars as motorcycles. Yitongxing｜The Transport Department has set up 34 consultation stations 40% of the car owners have not received the easy-to-pass permit for the registration of the vehicle owners｜Exclusive service station for the taxi industry will start operation today. Drivers can complete the easy-to-pass application within 10 minutes｜It is expected that 20,000 taxi drivers have not applied for the driver's card, saying it is difficult to waive the driver card Fees are easy to pass｜13,000 taxis have been posted with the Director of Transport: 5,000 applications will be completed in the next two months
