A Lidl customer recently felt so disadvantaged that he let out his frustration on Facebook.
The online community had a very clear opinion on this.
Neckarsulm - The fact that people talk about positive and equally negative experiences on social media is nothing new.
But an over-70-year-old recently shared a report on the Lidl Facebook page, which evoked a unanimous opinion among other Facebook users.
From “Ok Boomer” to “Not serious” to “Looking for problems where there aren't any”, everything is included.
A Lidl customer from Italy recently got upset about a certain product while shopping.
Lidl customer angry: felt like "second class people"
That happened: A Lidl customer was shopping at the discounter with his girlfriend, who was a few years his junior. The young employee at the checkout asked the young couple who was in front of the angry customer whether they had the Lidl Plus app. According to the complaint, they didn't have. Then the excitement: When it was the older couple's turn, they didn't seem to be asked about the app. The angry customer attributes this to his age: "Are we older people, second-class people or are we considered stupid to use the Lidl Plus app?"
It would be a mockery if you advertise the app on every receipt, but then "older people are excluded from it".
The angry customer closes his statement with: “Take a look at the age pyramid in Germany, you will find out who is bringing the money to you.
It's a shame, I enjoyed shopping with you, but now! "
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Lidl community stands behind cashiers: "Ok Boomer" - "What exactly is the problem now?"
The Lidl community can only shake its head at this: “What exactly is the problem? You portray it in such a way that you weren't allowed to use the app because you weren't asked. ”Another user takes the side of the cashier:“ Some people are annoyed to be asked .... The others are not annoyed when asked will. The poor cashiers. ”Others cannot believe that the user is serious about the complaint:“ Are you serious or is this intended for entertainment? Please say it should be funny .. Please, please. "
Lidl itself also replies to the post. One is “dismayed” about the experience, ask the customer “apologize in every possible way” and want to pass the matter on to his employees. The other Facebook users have similar answers to this reaction as in the comments. "Honest? Are you upset? We're amused, ”writes a user under the Lidl message, including a laughing emoji.