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Viva Air crisis: passengers denounce that they have been stranded in Ezeiza for almost a month

2023-03-27T22:06:36.015Z


It's because of the low-cost airline crisis. Many of the stranded have chosen to sleep in the station and the protest grows.


Thousands of people were affected by the suspension of flights by Viva Air, the Colombian low cost company that is in bankruptcy.

The victims with canceled trips denounce that they have been stranded in Ezeiza since March 3, without answers.

Barbara

has been sleeping at the

Ezeiza airport since Tuesday.

"We don't get an answer.

There are people who want to return to their country from March 3.

They are asking them to return them and to take charge of them, ”she claims angrily while she sits on the floor of the main hall.

"It is a shame.

They've had us like this for days.

We've been sleeping and living at the airport for weeks.

250 people enter a plane or maybe more.

They have no intention of saving even

five or ten seats per plane

(since there are 2 per day that leave) so that we can return.

They continue to sell tickets and leave no space for the victims of Viva Air”, questions Magdalena.

As Clarín

learned

, some got tired of waiting and decided to look for other alternatives.

These are women who were with their babies and people of legal age who could no longer bear the waiting conditions.

This Monday, Avianca issued a statement reiterating that the protection offered to users with flights canceled by the Viva airline is

subject to seat availability

.

"Currently, flights to and from Buenos Aires have a high occupancy, so there are no seats available to relocate passengers from the Viva airline," the letter says.

And it recommends Viva users with flights on this route not to go to the airports to request re-accommodation and call the contact center through option 6 to review options.

“We are trying to cope with the situation in the best way with the possibilities that exist.

Avianca will continue to offer relocation alternatives to those who have confirmed tickets.

To date, Avianca has relocated 8,000 passengers with flights canceled by the Viva airline, of which 2,450 have been users traveling to and from Buenos Aires, Avianca being the airline that has protected the most passengers on this route," they say from the company. aerial.

Viva Air's financial crisis

Avianca had signed an agreement with Viva in April 2022 for a business integration process aimed at rescuing the low-cost airline, but Civil Aeronautics objected to it in November.

After an appeal by Avianca and Viva, the aviation governing body annulled the process in January due to irregularities in the procedure and reopened it.

The link between both companies was aimed at covering more flight routes.

After having informed in 2022 about the acquisition of the economic rights of Viva Air by the controlling shareholders of Avianca (transaction covered by Resolution 10390 of 2015 of the Superintendence of Industry and Commerce) and having requested more than seven months ago the integration of both companies to the Civil Aeronautics -Aerocivil-, Avianca received yesterday the notification of approval with conditions by the Civil Aeronautics.

"Given the operational, financial and technical implications of Aerocivil's decision, Avianca will study the resolution and the implications of the measures set forth by the authority as soon as possible to determine the feasibility of complying with them," says a new statement. of Avianca.

In this context, he mentions two clarifications.

On the one hand, he recalls that Viva Air no longer has the same capabilities – route network, planes, workers – that it had before the temporary suspension of its operations.

On the other, it indicates: "As provided by the Civil Aeronautics, against this decision there are room for appeals and reinstatement not only by the parties involved but also by interested third parties recognized by the authority in the process: LATAM, Wingo, Ultra Air and Argentine Airlines.

For this reason, the approval with conditions is not yet firm”.

As Clarín

learned

, until that happens, Avianca is not empowered to intervene in the operational or financial situation of the Viva airline.

Nor will it be able to resolve the situation of the users affected by the low-cost.

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Source: clarin

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