The digital backstage of the Met Opera would leave something to be desired. The New York establishment is the subject of a class action lawsuit filed at the end of May with the Supreme Court of Manhattan, about the hacking of which its servers were victims in September 2022. The intrusion had allowed hackers to access the personal data of customers and staff of the Met Opera, more than 45,000 people. It was only discovered in December, following a second computer attack that caused disruption and a blockage of the American opera's website.
"It was necessary to reach a total blockage of the website and the ticket office of the Met for the establishment to finally detect the intrusion to which it was subject," denounces the collective complaint consulted by the news agency United Press International. Between September and October, the hackers - still unidentified to this day - gained access to customers' banking information, social security number, driver's license number and date of birth. The Met Opera reportedly did not inform potential victims of the intrusion and leak of personal data until May 3.
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For the lead plaintiff, Anthony Viti, a former Met Opera employee, the institution's handling of the attack was "woefully inadequate." "We take this incident and the security of the information in our charge very seriously," the Met Opera responded in a statement. The institution reported the theft of personal data to the US authorities and offered twelve months of subscription to a risk management solution.
