As of: January 18, 2024, 7:17 p.m
By: Julia Hanigk
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Press
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Thousands of Telekom customers struggled with disruptions on Friday morning.
There are connection problems in several large cities.
Munich – In several German cities, Telekom customers reported an unusually large number of disruptions to their internet connections on Friday morning, January 12th.
The outages have increased sharply since 8 a.m.
Nationwide outages by internet providers occur again and again.
Internet and telephone disruptions at Telekom on January 12th
As can be seen from a graphic on the portal
alletreib.de
, the number of affected users has increased from around 400 to 4,397 problem reports since the morning hours (as of 9:52 a.m.).
This means that the disruptions at Telekom have increased more than tenfold within a short period of time.
Telekom has experienced increased disruptions in Germany in the last 24 hours.
© mix1/IMAGO;
Screenshot/Telekom/allestoerungen.de
Connection problems seem to occur particularly in metropolitan areas.
The cities mainly affected can be seen on a map on the portal:
In and around Düsseldorf
Hamburg
Berlin
Frankfurt am Main
Dortmund
Stuttgart
Eat
Munich
Bissersheim
The map shows red circles around locations where a particularly large number of users have submitted problems in the last 24 hours - usually some problems are reported throughout the day.
The number of reported reports is significantly higher than the typical volume for this time of day.
82 percent of Telekom customers in Germany report problems with the Internet and landline network
In a closer look, 82 percent of users report problems with the Internet and landline network, 12 percent have a total failure and 6 percent have a mobile connection.
A cause for the disruption is currently unknown, reports the portal
netzwelt.de
.
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Users are angry online.
A woman asks in the comments on the portal:
“
Is it just me or is the internet broken again?”, someone else vents his anger: “And it starts again.
Constant interruptions and therefore total failures,” he complains.
Fault at Telekom: “The fault has been resolved”
Since around 10:30 a.m., the number of fault reports on
alletreib.de
has been declining again; around 900 reports are currently being received.
When asked by
IPPEN.MEDIA
, Telekom explained that the problem had now been resolved.
Accordingly, all services should work again soon.
The company said: “There was no disruption to our access network.
Some customers experienced problems connecting to various online services.
There was no general impairment of data services or mobile and landline telephony for our customers.”
Most recently, Telekom discontinued a service after 38 years.
Now that there are no more telephone booths, old telephone cards are also being phased out.
Meanwhile, Telekom is accelerating with the expansion of the fiber optic network.
(jh)