As of: January 25, 2024, 7:37 a.m
By: Sandra Sporer
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There is plenty of criticism of DHL & Co.
But the recipients often don't make it easy for the suppliers, says a postman - and gives tips on how to do it better.
Munich - Almost everyone has probably waited longingly for a package that didn't arrive on time.
Sometimes this is simply because the parcel delivery person rings the bell exactly when you can't answer the door.
In other cases, packets undertake real odysseys before reaching their intended destination.
Then the frustration is of course great and often spills out online.
But other things that the recipients have control over can also make delivery more difficult or impossible, explains a user in a complaint group on Facebook.
He claims to be a parcel delivery person himself and gives the members of the group some tips.
As a consumer, there are a few things you can do to ensure that the expected package can be delivered without any problems.
A parcel delivery person explains what they are.
(Symbolic image) © Manngold / IMAGO
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According to the man, there are already problems with the simplest things - the visible placement of the house number and the nameplate on the doorbell.
Often these are completely missing or are difficult to see.
Of course, this makes finding the right address extremely difficult and therefore costs time.
Speaking of the bell.
The parcel delivery person advises that “in single-family homes, you should not necessarily put them on the front door, but rather clearly visible on the fence at the front.” This way, less time would be lost if no one was there to open the door.
The man admits that it's only a matter of minutes, "but it just takes a day."
In apartment buildings, it is a huge help if the floor is specified.
The parcel delivery person also asks that you choose storage locations that are actually accessible.
“Don’t indicate the garbage can at the back if the gate is locked,” he gives an example.
In a post in a Facebook complaint group, a parcel delivery person gave tips on how consumers can make the delivery of parcels go more smoothly.
© Screenshot/Facebook
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DHL also provides tips on how consumers can ensure that their packages arrive
DHL itself also provides tips on its website on how to ensure that a package arrives quickly and, above all, safely.
The sender lays the foundation for this, which is why, according to DHL, he should take the following into account:
Choose a sturdy package that offers enough space for the shipment as well as sufficient padding material and can withstand the weight of heavier packages (up to 31.5 kg).
Protect the goods from damage with sufficient padding material
Seal the package with tear-resistant tape.
The adhesive tape should be 50 mm wide and have high adhesive strength.
If you approach the parcel delivery person, that is of course also a help.
Many people would like to show their gratitude to a reliable parcel delivery company.
But is a parcel delivery person even allowed to accept a tip?
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