As of: January 27, 2024, 11:34 a.m
By: Lennart Schwenck
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Secret glances, gestures and signs.
How waiters communicate with each other and coordinate discreetly.
This is what the secret signals mean.
Kassel – In the FX Studios series “The Bear,” which recently won several Golden Globes and stars Jeremy Allen White, guest satisfaction is the top priority.
Even if things get hectic in the kitchen or you just have to tame a burning stove.
So that “The Bear” can keep up with the standards of the surrounding luxury restaurants, service boss Richie is supposed to do an internship in a luxury restaurant.
There he is completely astonished by the waiters' communication style.
Because it is unusually quiet in the restaurant.
The reason: The waiters only communicate with each other non-verbally using pieces of paper and individual gestures.
Waiters have codes: This is how they communicate without being recognized by the guests © imago images
Discreet messages between waiters: Small gestures and codes
What sounds like pure fiction that only Hollywood can write is actually closer to reality than you would initially think.
In a busy restaurant, communication between the waiters plays a crucial role.
But how can you as a guest understand what is going on behind the scenes?
Here is a brief overview of the hidden language of the service staff.
The pointer to the belly button
Even in your favorite restaurant in Kassel, the waiters and waitresses can use certain codes to communicate with each other.
Seeing a waiter pointing at his belly button could be a sign that a table is celebrating a birthday.
The same applies to weddings or anniversaries, which are signaled by pointing to the ring finger.
In stressful situations or during busy times, a waiter may put his hand on his lapel.
This sign means that he needs help with his tasks or that things are particularly hectic.
And if a waiter talks about the mysterious “table 17”, it is actually not a real table.
Rather, it means that the person has to go to the toilet for a moment and may need to be relieved.
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Campers and VNPs: International Codes of Waiters
The secret communication between waiters varies around the world.
For example, in Great Britain “VNP” for “very nice person” means that the guest is particularly nice and therefore deserves particularly good service.
But there is also the opposite.
According to Focus
, when staff on a visit to the UK give the instruction to "Change the Tetley's", this
does not refer to changing the keg of Tetley's beer, but rather to calling the police.
In the USA, the term “campers” refers to guests who occupy the table for too long.
Of course, this doesn't make you very popular with the staff because it can reduce the income from campers.
Sometimes verbal communication is hardly possible in guest companies.
For example, in the case of a waiter from Montenegro who misinterpreted a woman's order.
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