In the video: the innovative system of Muehedat/edited by: Ziv Steiner
Mohehad launched an innovative and first-of-its-kind system in the healthcare system, which will help the customers of the coffers to significantly shorten the waiting times for specialist doctors, and ensure that all appointments are filled - even in cases of last-minute cancellations.
The system is based on a smart algorithm that locates canceled appointments and proactively offers them to customers, according to their personal preferences, including field of expertise and distance they are willing to travel.
Long waiting times - an acute problem in the health care system
The long waiting time for appointments with specialist doctors is one of the main problems in the health care system in Israel.
These times are known to be particularly challenging in professions such as dermatology, orthopedics, women, otolaryngology and ophthalmology, and in the periphery the problem is even more serious.
This is precisely where "Noah" - my personal digital assistant - comes into the picture."
When making an appointment with a doctor on the website or in the app, Muehedat's appointment scheduling system allows you to register for the "Noah" service, set the desired preferences - a specific doctor, making an appointment in the city of residence or expanding to other cities Neighbors and more. "Noah" will continuously scan the system, locate canceled appointments in the system, and alert when an appointment becomes available closer to the doctor the patient has chosen, according to the preferences defined.
Adi, a United insured living in Nes Ziona, experienced the new appointment scheduling system and was able to advance the appointment to a specialist doctor "The next free appointment with the orthopedist was in eight weeks, but I needed an appointment closer because of the back pain I suffer from.
I signed up for the "Noah" service and asked to receive updates on appointments that become available closer to the orthopedist in the cities closest to me - Modi'in, Rehovot, Rishon Lezion, Holon and Bat Yam.
Two days later, I received a message that an appointment had become available at Modi'in for another two weeks, and I was able to advance my appointment efficiently and easily," says Adi.
A service revolution for one of the health system's greatest challenges
. "Waiting times will be shortened significantly, and at the same time, a situation in which a doctor sits in a clinic without patients will be avoided," explains the CEO "Unified, Uzi Beitan."
"This is a service revolution that allows us to provide an accurate response to one of the biggest challenges facing the health system."
"The appointments become available in the system after the patient cancels them on his own initiative, or after we send him a text message as soon as the system detects that he has already visited the doctor who made an appointment for him, or a doctor with the same specialty, and asks him if he still needs the appointment he made or if it can be canceled," Bitan explains.
Thus the new system contributes to a more efficient utilization of medical resources.
If previously canceled appointments were lost, now "Noah" will locate them and allow them to be quickly filled with other patients waiting for an appointment.
Noah - your personal digital assistant/PR
Noah - your personal digital assistant/PR
The numbers
"In just one week, we contacted 12,600 customers who had already visited the doctor and 4,700 of them confirmed to us that they did not intend to come to their scheduled appointment and that it was possible to cancel it. We can offer the 4,700 appointments that became available to anyone who registered in the appointment calling system and asked to advance the scheduled appointment, thus Maximize the medical resource and significantly improve the service that our customers receive," concludes Bitan.
"Noah - my personal digital assistant", the new appointment scheduling system of Mohedat, is significant news for the health care system in Israel.
It is expected to significantly shorten waiting times for doctors, improve the utilization of medical resources and provide customers with better service
In cooperation with United
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